General Session

What We’ve Learned from Consumers About the Future of Lending at Your Credit Union

During this session, Don Arkell from CU Lending Advice will discuss the challenges and early lessons learned from the COVID-19 pandemic. Don will discuss the current challenges facing credit unions and strategic implications for your credit union. This session will provide a proven pathway forward for your credit union to navigate the road ahead. We will cover: 

• Current state of consumer lending 
• Shift in consumer behavior and confidence 
• Lending to the “Gig Worker” 
• Underwriting metrics your lenders need to fully understand 
• Reviewing alternative lending data